|
KMID : 1140520220260030021
|
|
Korean Journal of Emergency Medical Services
2022 Volume.26 No. 3 p.21 ~ p.35
|
|
|
Effects of emotional labor and job stress on turnover intention among firefighters
|
|
Lee Hyo-Cheol
|
|
|
Abstract
|
|
|
Purpose : The purpose of this study was to investigate the effects of firefighters' job stress and emotional labor on their turnover intention, and analyze the main factors impacting turnover intention in this context.
Methods : Based on a descriptive survey study design, we administered a structured questionnaire among 231 firefighters at one fire station in G metropolitan city from November 13 to 27, 2020.
Results : Regarding job stress, participants showed differences based on marital status (p<.05), health status (p<.001), total service period (p<.05), and assignment (p<.05). For emotional labor, a significantly higher rate was observed for female than male firefighters (p<.05), with differences also observed in age (p<.001), health status (p<.001), total service period (p<.05), rank (p<.001), and assignment (p<.05). Further, for turnover intention, significant differences were noted with respect to age (p<.001), education (p<.01), health status (p<.001), total service period (p<.01), work unit (p<.05), rank (p<.001), and assignment (p<.05). A significant correlation was found between job stress and emotional labor and turnover intention. Regarding the factors affecting turnover intention, significant differences were noted based on education, rank, job stress, and emotional labor; the explanatory power was 53.9% (F=13.806, p<.001).
Conclusion : Tailored support programs must be developed to ease firefighters’ job stress and reduce their emotional labor to facilitate effective manpower management and reduce firefighters' turnover intention.
|
|
|
KEYWORD
|
|
|
Firefighter, Job stress, Emotional labor, Turnover intention
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|